We do not offer refunds of any kind.
Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require at least 24 hours notice for cancellations or changes. If you cancel your appointment with less than 24 hours notice, you will be charged for 50% the cost of the service for which you were scheduled.
No Call / No Shows
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.
We have a 10 minute lateness policy. If you are running late, please call ahead to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your appointment completely and you will be charged 50% the cost of the services scheduled.
Credit Card Required
A credit card is required to be kept on file to schedule an appointment. We require 24 hours notice to CANCEL an appointment. In the case that 24 hours notice is not given for a cancellation/rescheduling, Society Salon reserves the right to and will charge the credit card on file.
As a courtesy, you will receive a confirmation text that you will need to reply with "Yes" to confirm or "R" to reschedule. If you do not reply via text, we will give you a 24 hour courtesy call. However, if you do not confirm, your appointment will be cancelled and a cancellation fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST OR SOCIETY SALON.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
*WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE*